Step by step guide to health insurance


step-by-step
*Step 1: Why would I need private health cover?
Step 2: Do I need private health cover?
Step 3: Choosing a fund
Step 4: Avoiding the traps
Step 5: Watch the fine print
step-by-step iconStep 1: Why consider private health insurance?

What you'll learn in this step: The Government is ‘enouraging’ people to take out private health insurance via a number of means.

Lifetime health cover

In 2000 the Federal Government introduced lifetime health cover, which effectively penalises those who do not take out private hospital cover until after the age of 30. For every year you are over 30 (up to the age of 65) when you first take out hospital cover, you will be charged a 2 per cent loading on the basic premium. The loading remains for life. So if you are 40, you will be charged 20 per cent more each year than a 40-year-old who took out their policy before they turned 30. But this doesn't mean it's prohibitive to take out private hospital cover at a later date. It is possible that what you save in premiums now may more than compensate for higher premiums later on.

arrowFor more information about Lifetime Health Cover and how it will affect you, visit the Federal Government's lifetime health cover website or call the Health Information Line on 1800 676 296 during (east coast) business hours.

arrow Learn more: Fee or free, Sydney Morning Herald, 22 Aug 2000
Who will better care for you – a public hospital or a private? The answer seems to depend on what's wrong with you.

tipLifetime cover age-based penalties apply only to hospital cover. There are no age penalties if you take out ancillary cover such as dental, optical and alternative therapies. They're optional.


Government’s 30 per cent rebate

The Federal Government has introduced a 30% rebate on private health insurance to help you and your family meet the cost of private health cover. The rebate means if you pay a $1000 premium on private health insurance, you will receive $300 back from the Federal Government.

You can claim your rebate by one of three ways:

  • You can register under the premium reduction scheme for any financial year by applying to your health fund. Print and complete this registration form and lodge it with your health fund to receive the Federal Government's 30% Rebate as a reduced premium.
  • You can receive the whole rebate as a one-off annual payment or, if you pay monthly or fortnightly, you can claim cash or cheque over the counter. Claim forms are available from Medicare offices.
  • You can claim the health insurance rebate at the end of the financial year in your individual income tax return. The rebate is also available as a refundable tax offset. This means that you will receive your full entitlement to the rebate even if you do not have to pay tax.



Tax penalty for high income earners

If you earn more than $50,000 as a single person or more than $100,000 as a couple and do not take out private hospital cover, you will be charged a 1 per cent levy on your income on top of the 1.5 per cent Medicare levy you already pay. If you have children, the income threshold increases by $1500 for each dependent child after the first.

The Federal Government introduced the levy in 1997 to stem a decline in private health membership.

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step-by-step
arrowStep 1: Why consider private health insurance?
arrowStep 2: Do I need private health cover?
arrowStep 3: Choosing a fund
arrowStep 4: Avoiding the traps
arrowStep 5: Watch the fine print

step-by-step iconStep 2: Private insurance incentives

What you'll learn in this step:Determine whether the costs of private health insurance for you and your family outweigh the benefits by finding out what Medicare does not cover.

Early to bed and early to rise may make you healthy, wealthy and wise, but will private health insurance deliver the same results? Certainly it will give you speedy access to elective surgery in the comfort of a private hospital without having to wait months or even years. And it will give you your choice of doctor – providing they’re not on holiday when you want them. But private health insurance comes at a cost, even after federal incentives of a 30 per cent rebate on your premiums.

What is Medicare?

Medicare is the Federal Government's health care system that covers medical, hospital and pharmaceuticals. If you use Medicare as a public patient, you will be treated, at no charge, in a public hospital by a doctor appointed by the hospital.


Benefits of private health insurance

Greater choice of doctor than you would get in the public system.

Access to a private hospital which might be more luxurious than a public hospital.

Possibly a shorter wait for some forms of elective (non-urgent) surgery.

Choice of doctor

Private health insurance means you have a right to choose your own doctor. In the case of specialist procedures, your GP has a range of specialists he or she can allow you to choose between. If you are admitted to a hospital for emergency surgery, however, there may be insufficient time to call the doctor of your choice.

Choice of hospital

While in effect this is a choice open to private health patients, if you are seeing a particular specialist, your choice of hospital will come down to where the doctor operates. This however may mean you have a choice between two or three hospitals.

Elective surgery

If you are to undergo elective rather than emergency surgery and are planning to go through the public hospital system, you may have to wait months or even years. Private health insurance generally means you can have the elective surgery within weeks. And you may be able to have the surgery at a time and place convenient to you.

Other non-Medicare benefits

  • Hospital expenses (theatre fees or accommodation) in a private hospital.
  • Some or all of the medical costs Medicare does not cover (if you have the appropriate ancillary/extras cover).
  • Dental treatment.
  • Ambulance.
  • Chiropractic treatment.
  • Home nursing.
  • Podiatry.
  • Physiotherapy, occupational, speech and eye therapy.
  • Glasses and contact lenses.
  • Prostheses (Medicare covers all surgically implanted prostheses).
  • Medical and hospital expenses incurred overseas.
  • Other ancillary services.

    Note that with private ancillary/extras cover, part of the cost of the above procedures are paid as benefits and annual limits generally apply.


    Alternative to health insurance

    An alternative to taking out insurance is HealthAssist, which allows you to borrow the money should you need it rather than pay insurance premiums, with similar rates to that of a personal loan. Here you may qualify for a 20 per cent government rebate if your medical treatment is more than $1,250 in one year.

    To find out more about whether private health insurance is for you, the Australian Consumers' Association website offers health insurance calculators to help you assess various policies. Search on "health insurance" for a range of articles on the pros and cons of cover.

    arrowLearn more: Counting the cost of health, The Age, 08 Apr 2002 Denise Cullen looks at the pros of private and public health cover.

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    step-by-step
    arrowStep 1: Why consider private health insurance?
    arrowStep 2: Do I need private health cover?
    arrowStep 3: Choosing a fund
    arrowStep 4: Avoiding the traps
    arrowStep 5: Watch the fine print
    step-by-step icon Step 3: Choosing a fund

    What you'll learn in this step: There are dozens of registered health funds in Australia. The policy checklist and list of questions to ask your insurer can make your choice simpler.

    Private health cover comes in all shapes in sizes. There are more than 40 registered health funds in Australia offering some 5,000 different health insurance products. Knowing which one is right for you is no easy task. It is difficult to compare policies as each fund has different inclusions and exclusions. As a result a number of organisations have sprung up to help you choose.

    These include Health Insurance Consultants and Health Insurance Advisers.

    In addition the Private Health Insurance Administration Council (PHIAC) has a list of questions you should ask potential insurers so you can make the best choice. The Australian Medical Association also has a questionnaire to help you choose a fund.

    arrowFor a list of things to consider when choosing health cover see our health insurance checklist.

    arrow top

    step-by-step
    arrowStep 1: Why consider private health insurance?
    arrowStep 2: Do I need private health cover?
    arrowStep 3: Choosing a fund
    arrowStep 4: Avoiding the traps
    arrowStep 5: Watch the fine print
    step-by-step iconStep 4: Avoiding the traps

    What you'll learn in this step: The definition of a child varies between funds. It pays to check that the policy you choose really covers what you want it to.

    Membership categories

    There are four basic categories:

    Single

    Family

    Couple

    Single-parent family

    The definition of a dependent child varies between funds. With some you can be aged up to 22 and independently working, with others you might only qualify up to 18 unless you are a full-time student and then you can be aged 25 or even 26.

    tipIf you are a couple without children and choose a policy with an excess, some companies let you to take out two single policies. The premiums work out the same, but you will only pay a single excess, not a couple's excess, if you make a claim – and the single excess is lower. Of course if you both need treatment, you will each pay the single excess.

    arrowLearn more: Ways to save on your health insurance


    Different covers


    You can opt to have different levels of cover including:

    100 per cent hospital (accommodation and food) and medical (surgical procedures) costs.

    100 per cent hospital but only partial medical cover.

    Exclusionary cover, e.g. no obstetrics or no hip replacement cover.

    Co-payments where you pay a specified or unspecified amount for each hospital stay.

    Ancillary cover – available separately or as an extra.

    Each of these covers can have an excess component, much like car insurance where you pay the first $100 or $1,000 and your premium is reduced accordingly.

    tipMost funds offer hospital cover without an excess, although the premium is higher.




    100% cover on both hospital and medical

    This means you will receive 75 per cent of the government schedule fee for a medical and hospital service from Medicare, and your private health insurer picks up the 25 per cent balance. But you will not be covered for pharmaceuticals generally provided through the PBS. If your doctor charges above the schedule fee and has no agreement with the health fund, you might find yourself up for the difference. (See Watch the gap! below.)


    Full hospital/partial medical

    You will receive 75 per cent payment on the government schedule fee and your private insurance will pick up the balance on any hospital treatment, but you will only be covered to a certain percentage for your medical treatment. Pharmaceuticals needed for your treatment are not covered. You will have to pay for any doctors' charges that exceed the Medicare Benefits Scheduled Fee.

    tipCheck whether you pay the excess once each year or for each hospital visit.


    Exclusionary cover

    If you are past your childbearing years, what's the point of paying for obstetrics cover? Or if you are 25, do you really need to cover yourself against a hip replacement? Some policies allow you to exclude items you may not need. But be careful not to exclude yourself from treatment you may well need, as most exclusion products link exclusions (See Susie's story below.)


    Specific cover

    Gay and Lesbian Insurance Brokers (GALIB), through Grand United Health Fund, offer a product that excludes obstetrics but has increased benefits for alternative therapies, gym membership and healthy lifestyle courses. The premiums are competitive at $80 a month for the top-of-the-range product. You can take out single, couple or family cover. The policy is not restricted to members of the gay and lesbian community.

    tipCheck just how far the exclusion goes. You may find yourself faced without cover for something you hadn't considered.

    Case study - Susie's tale

    Ambulance officers were called out to Susie, 42. Diagnosing acute food poisoning, they took her to hospital. On arrival her condition worsened and a cardiac cause was determined. She was then transferred under heavy sedation to the cardiac catheter laboratory and underwent angioplasty and stenting. Unfortunately, Susie's policy excluded cardiac intervention. Even though she was not originally diagnosed with a heart condition and even though she was not in a fit state to discuss the cardiac treatment, her claim for $7,685 was rejected.


    Watch the gap!

    Even with top hospital cover you can still find yourself paying the difference between what your specialist charges and the rebate from Medicare and your private health insurer. Medicare pays 75 per cent of the Government Schedule Fee, while private insurance picks up the remaining 25 per cent. But if your specialist charges above the schedule fee, you might find yourself out of pocket. This is called the gap. Many funds have gap schemes that alleviate this. Check with your hospital, specialist and/or anaesthetist whether you will have to make a gap payment. These can change from year to year, so it's worth checking regularly.

    arrowFor a full list of products in the gap cover scheme approved by the Minister for Health and Aged, go to the Private Health Insurance Administration Council's website.

    arrowFor further information on the gap go to the Department of health and aged care website.


    Co-payment cover

    You can reduce your contribution costs by deciding on a co-payment product, whereby you and the fund agree to share a portion of the risk. For example, you might opt to pay $50 for each hospital visit.


    Ancillary cover

    Ancillary cover can range from physiotherapy and dental and optical benefits, through to health club memberships. You can take ancillary cover with a different insurer from your hospital cover insurer. Waiting periods often apply particularly for major dental cover. Some health funds reward you for the amount of time you are in the fund. For instance if you need braces, you will receive a larger refund if you have been with the fund for five years rather than two.

    Whether you take ancillary cover depends on your circumstance and expected usage of the cover. For example, if you play a lot of sport and may need a physio on a regular basis, it may be worth your while to take out the extra cover. But there's no point taking out ancillary cover if you only have a dental check-up twice a year, don't wear glasses and never visit a chiropractor. What you pay on the odd occasion for these services is probably less than the extra premiums.


    Alternative therapies and general fitness

    Increasingly, health funds are recognising the value of alternative therapies. Alexander technique, iridology, aromatherapy, acupuncture and homeopathy may all fall under your ancillary insurance cover. Funds can cover you in both sickness and in health. Swimming lessons and quit smoking therapies are among the things you might be able to claim. Or what about membership fees to your local sporting club or help in paying for some of the equipment? MBF, for example, has Lifestyle Bonus, which offers $200 a year towards fees, equipment and even videotapes connected with such sports as snowboarding, abseiling, cricket and scuba diving. Of course, you may find you are actually paying higher premiums for these extras, so make sure you are comparing like with like.

    tipCheck your benefit limits. You might only get $200 maximum on your dental per year per family, or per individual. Each health fund is different.

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    step-by-step
    arrowStep 1: Why consider private health insurance?
    Step 2: Do I need private health cover?
    arrowStep 3: Choosing a fund
    arrowStep 4: Avoiding the traps
    arrowStep 5: Watch the fine print
    step-by-step iconStep 5: Watch the fine print

    What you'll learn in this step: Waiting periods may apply if switching to a new fund. Read the list of 'golden rules' to help you with your policy.

    Golden rules

    Read the fine print.

    Check out the waiting periods.

    Check if excesses are annual, per hospital visit or not at all.

    Contact your fund before going into hospital to check whether there will be any gap to pay and whether your fund has an agreement with your preferred hospital.

    Regularly review your health insurance needs.


    Switching funds

    You are allowed to switch from one health fund to another. If you are switching to a similar product and you have already served your waiting time with your original fund, you may be able to claim for treatments straight away. Otherwise, additional waiting periods may apply. To switch funds, simply apply to the new fund and ask your existing fund for a clearance certificate. This certificate sets out your claims history. Since the introduction of Lifetime Health Cover, there has been a jump in complaints in two key areas – waiting periods and the definition of pre-existing ailments, according to the private health insurance ombudsman.

    tipIf you switch funds make sure you cancel your direct debit payment to your old provider.



    Waiting periods

    Generally, by switching products or funds you won't be left in a less beneficial position than a new member joining that fund. But if you are joining for the first time or upgrading your policy, waiting periods typically apply:

    12 months for a pre-existing condition.

    12 months for obstetrics.

    Two months for general hospital.

    These waiting periods are designed to stop you joining the fund merely to treat a pre-existing condition or perhaps for childbirth and then promptly leaving the fund on completion of the treatment.



    Pre-existing conditions

    If you have a pre-existing condition, you will have to wait 12 months before you can claim for any treatment. Be careful that you don't get caught here. A pre-existing condition does not have to be diagnosed in the six months before joining a fund; there merely need to be signs or symptoms which a medical practitioner appointed by the fund attributes to your current condition.



    Ambulance cover?

    Hospital policies in NSW and the ACT include ambulance cover. Other states include it under ancillary cover, but check with your insurer and your state to determine if you are covered.


    Claims

    You need to be prompt with your claim. Most funds will not pay out if you do not claim within two years of the treatment. If you can claim from other sources, such as through workers compensation, travel insurance or sports insurance, your health fund will not pick up the tab. Claims can usually be made through the offices of your insurer or at your local Medicare office which has a reciprocal arrangement with most private health funds. Just fill in your form, and the rebate will be deposited in your bank account or mailed to you, usually in a few weeks.


    Overseas travel

    If you're going overseas for more than one month but less than two years, some funds will allow you to suspend your membership for that period. However, you may have to confront an additional waiting period on re-entry. Australia has reciprocal arrangements with the UK, New Zealand, Italy, Malta, Ireland, Finland, the Netherlands and Sweden.



    Complaints

    So you have a complaint... who are you gonna call? First, go to your health fund and register your complaint. They tend to have methods to deal with complaints. If this fails, you can contact the Health Insurance Ombudsman or phone 1800 640 695 (or 9261 5855 in Sydney).

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